FAQ

What is the delivery time for my order?

Delivery times vary from 6-9 business days. Update: Most packages are now arriving faster in the Netherlands! Normally, you will receive your package within 5 business days.

What should I do if I have not received my order?

If the delivery time of 6-9 business days has passed and you still haven't received your order, please email us at info@al-firdaus.com We will investigate the status of your package for you.

What are the conditions for returning my product(s)?

You have a 14-day return period, starting on the day you received the item. However, there are conditions for returning:

  • The return period has not expired.
  • The product is in its original packaging with all labels attached.
  • The product has not been used.

What payment methods can I use?

We accept various payment methods such as Klarna, iDeal, Bancontact, and Credit Card. If you are unsure whether your payment method is accepted, follow the steps on the payment page to view all available options. All transactions are processed through secure and reliable payment systems.

What if I have not received a confirmation email for my order?

If you did not receive a confirmation email, please email us with your full name and email address at info@al-firdaus.com. We will assist you promptly.

Can I cancel my order?

If you wish to cancel your order for any reason, please email us as soon as possible at info@al-firdaus.com Include your name, order number (e.g., #0000) from the confirmation email, and the reason for cancellation.

How does shipping work?

Orders over €50 are shipped for free. Once your order has been shipped, you will receive a Track & Trace number via email. While we strive to ship your product as quickly as possible, please note that due to high demand, it may take between 6-9 days for delivery. Rest assured, we are doing everything we can to speed up this process.

What is the return and refund policy?

You can cancel your order within 14 days of receiving it. After cancellation, you have another 14 days to return your product. You will receive a full refund, including shipping costs. However, return shipping costs are your responsibility. Please ensure the product is returned with all accessories in its original condition and packaging.